Refund Policy

Effective Date: ________________

At [Your Business Name], we want every client to be fully satisfied with our residential and commercial cleaning services. If you are not satisfied, this policy outlines your options.

1. Service Guarantee

If you are unhappy with the quality of service, you must notify us within 24 hours of your appointment.
We will return to re-clean the specific area(s) at no extra cost.
If the issue cannot be resolved, a partial refund or service credit may be issued at our discretion.

2. Refund Eligibility

Refunds may be approved if:

A scheduled service was not provided due to our fault.
A confirmed service task was missed or incomplete.
Damage occurred as a direct result of our staff (reported within 24 hours).

Refunds will not be issued for:

Pre-existing conditions, damage, or heavy stains that cannot be removed.
Dissatisfaction based on preferences outside the agreed scope of work.
Lockouts, lack of access, or unsafe working conditions.

3. Cancellations & No-Shows

Residential: Cancellations require 24 hours’ notice.
Commercial: Cancellations require 48 hours’ notice.
Late cancellations may incur a 50% cancellation fee.
If cleaners arrive but cannot access the property, a lockout fee (50% of service cost) applies.

4. Refund Processing

Approved refunds will be issued within 7–10 business days to the original payment method.
In some cases, a service credit may be applied to a future booking instead of a refund.

5. Non-Refundable Services

The following services are non-refundable:

Emergency/same-day bookings.
Specialty services (carpet shampooing, post-construction cleaning, etc.).
Recurring service plans once work has started.

6. Contact Us

For refund requests or service concerns, please contact:

Ngawa's Cleaning Services LLC
60154 Cooper Drive, Tacoma, WA 98433
Email: faye@ngawascleaningservicesllc.com | Phone: (364) 225-9253